We support public institutions, development partners, and private-sector organisations from understanding a challenge to co-creating, delivering, and improving practical responses.
Each area can be commissioned on its own or combined into a wider programme package.
We design and facilitate participatory processes that bring institutions, communities, practitioners, and young people into the same problem-solving space.
We help partners understand the challenge before designing the intervention: who is affected, what shapes the problem, and where a programme can make a practical difference.
We design, build, and maintain digital tools that help programmes teach, coordinate, share knowledge, and deliver public value.
We build the skills, tools, and routines that help institutions, educators, practitioners, and communities continue the work after a programme ends.
We support partners in moving from concept to tested practice through implementation planning, delivery support, documentation, and learning loops.
Depending on the programme, SmartUp can lead a full work package, facilitate a defined process, build a digital tool, or help strengthen partner capacity.
From our base in Skopje, we work with partners across North Macedonia, Serbia, Bosnia and Herzegovina, Montenegro, and Croatia.
Our services usually sit within broader programmes and projects rather than one-off assignments. Whatever the engagement format, we follow the same design process throughout:
See how this works in practiceWe design with people, not just for them, moving from insight to real-world implementation and adjusting as we learn.
Inspiration
We learn directly from the people affected: their needs, contexts, and challenges.
Ideation
We make sense of what we heard, generate ideas together, and prototype solutions.
Implementation
We pilot, evaluate, and scale the solutions that work in real life.
Tell us what you have in mind, even if it is still early. We will help you work out what kind of support fits.