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SmartUp – Social Innovation Lab announces a call for Technical Support Agent for e-services within the project "Inclusive and Successful Digital Transformation for All - DIGITALL", aimed at supporting citizens in submitting electronic applications to the City of Skopje.
Purpose and responsibilities of the position:
- Supporting citizens in the process of submitting electronic applications to the City of Skopje
- Responding to incoming calls and email inquiries/requests from citizens and providing necessary information, support, and assistance in resolving citizens' requests;
- Efficiently gathering user information, meeting citizens' needs, and educating them;
Required skills and qualifications:
- Knowledge of tools for creating application forms such as Google Forms, Typeform, SurveyMonkey, etc.;
- Desirable knowledge of Microsoft Flow, Office365 suite, as well as support tools (ticketing system);
- Technical resourcefulness and creative problem-solving skills
- Familiarity with MS Office (Word, Excel), internet tools like Google Drive, Google Sheets, Outlook, etc.;
- Ability to plan, organize, and execute tasks;
- Effective communication skills and excellent interpersonal skills;
- Skills in database management and document storage;
- Professional and positive attitude;
- Ability to work in a dynamic work environment, under pressure and within tight deadlines;
- Basic knowledge of English;
- Knowledge of Albanian language will be considered an advantage;
- A degree in higher education is an advantage.
What we offer:
- A dynamic environment where inclusiveness, proactivity, and a desire for innovation are everyday practices,
- Professional development, participation in trainings, seminars, and conferences,
- Mentoring by the existing staff of the NGO SmartUp,
- A pleasant and friendly atmosphere in our office in the old Skopje bazaar.
Logistical information related to the work engagement:
- The person is expected to start work from February 2021
- The daily working hours for this position are 8 hours, with working hours from 08:30 to 16:30 or 09:00 to 17:00
- The weekly working hours are Monday to Friday, with daily record-keeping of completed tasks
- Physical presence is mandatory due to the nature of the position, but in the offices, we follow all regulations and recommendations from health institutions.
- Engagement period: 9 months, contract for services/engagement
- Proposed compensation: 25,000 denars net.
Send your CV and motivation letter (up to 500 words) to info@innovationlab.mk with the subject Application for Support Agent.
Application deadline: 15.01.2020, by 15:00 hours. Only selected candidates will be contacted and invited for an interview.
This activity is organized by Skopje Lab – Innovation Center of the City of Skopje managed by SmartUp – Social Innovation Lab within the project "Inclusive and Successful Digital Transformation for All - DIGITALL", financially supported by the Metamorphosis Foundation as part of the initiative "Increasing Civic Participation in the Digital Agenda – ICEDA."
About SkopjeLab — Innovation Center of the City of Skopje
SkopjeLab is the Innovation Center of the City of Skopje that works on finding innovative ways to solve the challenges and problems faced by the City. It acts as a mediator between citizens, academic institutions, companies, sectors and departments of the city, municipalities, and civil organisations with the aim of co-creating shared value, rapid prototyping, and/or testing and selecting innovative solutions. https://www.skopjelab.mk/
